Key Takeaways

• One purchasing rule, long understood among experienced metals executives, runs directly against the instinct of nearly every distributor currently holding aged material, and following it costs less than the alternative.
• Private ownership and family ownership present different problems requiring different remedies, and confusing the two explains why owners spend years treating the right symptom in the wrong system.
• A specific benefit structure, with a defined match range and a defined vesting schedule, is the retention mechanism that works in flat organizations where promotion has run out of room.

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